Effective March 24, 2004
Full refund if cancellation made by phone no later than the start of the webcast. Cancellations must be made by calling (800) 775-7654.
Unused registrations that are not canceled prior to the webcast are subject to refund, less a US$99 administrative fee. Please call (800) 775-7654 to request a refund if canceling after the webcast starts.
If you did not cancel your registration in advance, a CD recording of the program is available in lieu of any refund or administrative fees. Send your request here; please provide date and topic of webcast, as well as the registrant of record at your site.
For more information regarding administrative policies such as complaint and refund, please contact our offices at (262) 373-7608.
For a complete listing of upcoming webcasts, please see our webcast schedule.