Registration
Content
Technology
Registration
Q. How do I register?
A. For all webcasts, registration will be taken by KRM Informational Services, not the International Foundation. There are three ways to register:
- By Phone: (800) 775-7654
- By Fax: (800) 676-0734
- Online: You will find the URL on the specific webcast's home page.
Q. What forms of payment are accepted?
A. You may register onilne or by phone using a credit card (most major credit cards are accepted). For more information, please call 800.775.7654.
Q. Can I invite other colleagues or staff members to listen and view the presentation?
A. One registration site allows you to invite as many people as will comfortably fit in one room. You can set up in a conference room, use an LCD projector to project the Internet presentation on a screen and use a speakerphone for the audio. This will allow a larger group to participate. You will not be able to connect multiple times using the same connection instructions.
Q. Why do we charge for webcasts?
A. At the International Foundation, we take great care in delivering objective, unbiased, timely information. We’ve made the strategic decision to not have the webcast events sponsored, so you can be assured that the program you’re seeing isn’t a sales pitch. The webcasts’ production is seamless for you, with easy registration, technical support and the ability to pose live questions during the presentations. This requires a rather impressive technical infrastructure on the back end, which translates to fixed costs for each site that participates. The registration fees offset these costs and guarantee a content-filled, objective educational experience.
Q. What does the registration site fee include?
A. The registration fee includes one telephone and Internet access to the webcast, a copy of the presentation handouts (which you may photocopy for other participants at your site) and an interactive Q/A session during the webcast. You may submit your questions during the live broadcast via the web or telephone.
Q. When will I receive the log-on instructions and handouts?
A. Complete web and phone access instructions are always provided in advance of the program with presentation handouts. THese will be sent to the registrant of record via e-mail. (Please note that KRM Informational Services, not the International Foundation, will send this information.) If you have not received this information by the webcast date, please call 800.775.7654.
Q. What is the cancellation policy?
A. Read our Webcast policies.
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Content
Q. I'm interested in the content, but I can't attend at that date and time. How can I get this information?
A. If you are interested in the webcast content, but are unable to register, you can purchase a recording of most titles. The recording includes presentation handouts and is usually available approximately two weeks after the live webcast. If you wish to purchase by check, please contact us at (800) 449-2327, option 3.
Q. I'm interested in the content, but can't attend at that date and time. Will you be repeating this topic as a later date?
A. In order to bring you the most timely and up-to-date topics as possible, our webcast programs are not typically repeated. However, if you are interested in the content, you can purchase a recording, which includes handouts and is usually available approximately two weeks after the live webcast. If you wish to purchase by check, please contact us at (800) 449-2327, option 3.
Q. Is professional continuing education credit available for webcasts?
A. Credit is dependent upon the profession and state/province in which you need certification. See the continuing education page for more information.
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Technology
Q. I have a coupon code to receive a discount on a webcast recording. How do I use it?
A. Once you add the item to your cart in our bookstore, enter the coupon in the code field and click the "add discount" button. Once it has applied your discount, you can proceed to click on the "continue to payment" button and complete your purchase.
Q. What is a webcast?
A. A webcast is a real-time distance learning tool that combines a conference call with interactive online visuals. All you need is a telephone and a computer with an Internet connection. You can "attend" a webcast without ever having to leave your office.
Q. How does it work?
A. A toll-free call will access the audio portion of the webcast and you can access the online visual portion right at your desktop. Complete access instructions will be provided a few days prior to the webcast. These access instructions will be emailed from KRM Informational Services (not the International Foundation).
Q. My company has a firewall, can I still participate?
A. Different companies have varied security systems in place. You should consult your IT department for questions specific to your operating system.
Q. Can I test my computer before I get my instructions?
A. To test your computer, go to http://www.krm.com/livemeeting/test/ . Click on the "Test Your Computer Now" button and follow the on-screen instructions.
Important: Please conduct this step on the computer you plan to use for attending the webcast, prior to the actual webcast start time.
Q. What technology do I need?
A. For the audio portion you can simply use a common telephone (a speakerphone will enable multiple participants to listen). For additional technology requirements, please reference the Technical FAQs on KRM Informational Services website. If you have any questions or concerns about Microsoft Live Meeting, pleae call KRM Customer Service at 800.775.7654.
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