Live Webcasts
Webcast Recordings
Q. Why do we charge for webcasts?
A. At the International Foundation, we take great care in delivering objective, unbiased, timely information. We’ve made the strategic decision to not have the webcast events sponsored, so you can be assured that the program you’re seeing isn’t a sales pitch. The webcasts’ production is seamless for you, with easy registration, technical support and the ability to pose live questions during the presentations. This requires a rather impressive technical infrastructure on the back end, which translates to fixed costs for each site that participates. The registration fees offset these costs and guarantee a content-filled, objective educational experience.
Q. What forms of payment are accepted?
A. You may register online or by phone using a credit card (most major credit cards are accepted). For more information, please call 800.775.7654.
Q. What does the registration site fee include?
A. The registration fee includes one telephone and Internet access to the webcast, a copy of the presentation handouts (which you may photocopy for other participants at your site) and an interactive Q/A session during the webcast. You may submit your questions during the live broadcast via the web or telephone.
Q. What is a webcast?
A. A webcast is a real-time distance learning tool that combines a conference call with interactive online visuals. All you need is a telephone and a computer with an Internet connection. You can "attend" a webcast without ever having to leave your office.
Q. How does it work?
A. A toll-free call will access the audio portion of the webcast and you can access the online visual portion right at your desktop. Complete access instructions will be provided a few days prior to the webcast. These access instructions will be emailed from KRM Informational Services (not the International Foundation).
Q. How do I register for a live webcast?
A. For all live webcasts, registration will be taken by KRM Informational Services, not the International Foundation. There are three ways to register:
- By Phone: (800) 775-7654
- By Fax: (800) 676-0734
- Online: You will find the URL on the specific webcast's home page.
Q. Can I invite other colleagues or staff members to listen and view the presentation?
A. One registration site allows you to invite as many people as will comfortably fit in one room. You can set up in a conference room, use an LCD projector to project the Internet presentation on a screen and use a speakerphone for the audio. This will allow a larger group to participate. You will not be able to connect multiple times using the same connection instructions.
Q. When will I receive the log-on instructions and handouts?
A. Complete web and phone access instructions are always provided in advance of the program with presentation handouts. These will be sent to the registrant of record via e-mail. (Please note that KRM Informational Services, not the International Foundation, will send this information.) If you have not received this information by the webcast date, please call 800.775.7654.
Q. What technology do I need?
A. For the audio portion you can simply use a common telephone (a speakerphone will enable multiple participants to listen). For additional technology requirements, please reference the Technical FAQs on KRM Informational Services website. If you have any questions or concerns about omNovia please call KRM Customer Service at 800.775.7654.
Q. Can I test my computer before I get my instructions?
A. To test your computer, go to http://www.krm.com/test/omnovia-streaming. Click on the "Test Your Computer Now" button and follow the on-screen instructions.
Important: Please conduct this step on the computer you plan to use for attending the webcast, prior to the actual webcast start time.
Q. My company has a firewall, can I still participate?
A. Different companies have varied security systems in place. You should consult your IT department for questions specific to your operating system.
Q. Is professional continuing education credit available for webcasts?
A. Credit is dependent upon the profession and state/province in which you need certification. See the continuing education page for more information.
Q. What is the cancellation policy?
A. Read our Webcast policies.
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Webcast Recordings
Q. I'm interested in the content, but I can't attend at that date and time. How can I get this information?
A. If you are interested in the webcast content, but are unable to register for the live webcast, you can purchase a webcast download of most titles. The download occurs to your computer. It includes the recording of the live presentation and is usually available approximately one week after the live webcast. If you wish to purchase by check, please contact us at (800) 449-2327, option 3.
Q. Are Webcasts ever repeated at a later date?
A. In order to bring you the most timely and up-to-date topics as possible, our webcast programs are not typically repeated. However, if you are interested in the content, you can purchase a webcast download of most titles. The download occurs to your computer. It includes the recording of the live presentation and is usually available approximately one week after the live webcast. If you wish to purchase by check, please contact us at (800) 449-2327, option 3.
Q. Is there another format I can purchase besides a Webcast download?
A. Yes. You can also purchase a CD recording of most titles. CD Recordings are typically available 10-15 days after the live webcast.
Q. I purchased a webcast download. Where do I go to access the download?
A. To access your download, go to My Downloads within 96 hours (four days) of purchase.
Q. I did not retrieve my webcast download within 96 hours (four days). What should I do now?
A. If you failed to access your webcast download within 96 hours (four days), please contact us at (800) 449-2327, option 3.
Q. I have a coupon code to receive a discount for a webcast download or a CD recording. How do I use it?
A. Once you add the item to your cart in our bookstore, enter the coupon in the code field and click the "add discount" button. Once it has applied your discount, you can proceed to click on the "continue to payment" button and complete your purchase.
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