Alicare, Inc. provides third party benefit administration (including pension, medical and collections and billing) to self-insured clients. The Alicare Senior Account Executive will plan and carry out account management, sales and marketing activities that maintain their current assigned book of business while increasing the sales of the products and services of Alicare, Inc. and its affiliates into their assigned book of business. The position will partner closely with brokers, consultants, Fund Trustees and Administrators and Sales Executives to manage their assigned book of business and increase new sales opportunities both in and outside of the Taft-Hartley segment. The Senior Account Executive will assist the Sales Executive in new sales and be prepared to take over responsibility of implementation and overall client satisfaction after the sale is made. The position will work with the Vice President of Client Services and Director of Client Services to recommend short and long term account management strategies for the organization as well as possible enhancements to the company’s service offerings and new product development.
Essential Duties and Responsibilities:
• Manage complex business relationships with larger and strategically important clients, brokers, consultants, Fund Trustees and Administrators and Trustees in overall account management and persistency
• Ensure high client satisfaction acting as a trusted resource for timely and accurate issue resolution, quarterly status meetings, attendance and participation at Trustee meetings
• Relationship expansion to achieve stated revenue targets by developing and implementing sales strategies to sell additional Amalgamated Life affiliate products and services
• Establishing and maintaining strong internal matrix relationships with Sales, Sales Executives, Implementation, Eligibility, Premium Billing, Customer Service, Claim Services and other areas
• Coordinate the activities of the implementation manager and sales executive in the installation of new cases
• Serve as a mentor and provide support to Account Executive and Service Representatives
• Use customer and prospect contact activities tools and systems (SalesForce.com) to update relevant information held in this system
Education and/or Experience:
• 4 year college degree
• 10 years experience or more in Third Party Health and Pension Administration
• 10 years experience or more in premium billing, claims eligibility and processing and electronic data transfers
Knowledge and skills:
• Ability to build long term relationships with brokers, consultants, Fund Trustees and Administrators
• Ability to manage others
• Strong presentation skills
• knowledge of Sales Force.com
• Strong negotiation skills
• Excellent communication skills (written and verbal)
• Proven sales performance
• Ability to work independently
• Excellent Organizational skills