DAVID A. MILLER
550 61st Street * Lisle, Illinois 60532
dmiller3074@sbcglobal.net * Phone: 630-969-1941 * Cell: 630-310-0019
www.linkedin.com/in/davidmiller2008
HR & BENEFITS PROFESSIONAL
Accomplished benefits professional seeks to leverage substantial health and welfare plan experience, including carrier relations, client management, and consulting, into HR Benefits corporate or consulting position. Excellent project management, client-relations, and problem-solving skills. Flexible and resourceful; adapts easily to changing work environments. Areas of expertise:
Client Management · Claims Administration · Benefit Plan Evaluations · Consulting · Training · Project Management · Problem Resolution · Data Management · Market & Cost Analysis · Benefit Summaries · Plan Comparisons
KEY ACHIEVEMENTS
> Successfully managed group insurance strategy, program enhancements, and annual enrollment communication initiatives for corporate benefit program with budget of $120 million.
> Produced overall cost saving options for small to midsize commercial clients by developing cost analysis, scenario planning and rate evaluations that analyze and optimize value in benefits vs. company / employee costs.
> Successfully placed new and renewal business by initiating more than 30 formal client RFPs for carrier coverage.
> Secured more than $40 million in policy premium by effectively marketing group life, disability, medical, dental, and stop loss products to brokerage and consulting firms with clients companies ranging from 200 to 100,000 lives.
PROFESSIONAL EXPERIENCE
CONCENTRA NETWORK SERVICES / VIANT - Naperville, Illinois (11/2004 - 1/2008)
-Provides PPO network and medical claim cost management solutions to health insurance carriers-
Client Manager and Talent Development Lead
> Successfully resolved customer issues, tracked claim flow activity, and coordinated client projects to help them reduce their claim cost by 2% and improve accuracy.
> Enhanced company leadership pipeline by evaluating organizational development needs, devising programs and managing vendors of key development program deliverables through partnership with senior executives.
> Instituted robust leadership development and middle management mentoring program for 67 high-caliber candidates.
> Achieved 97% participation and improved employee relations by formulating and deploying enterprise Employee Engagement Survey to establish critical perceptions of work-life balance and benefits/rewards benchmarks.
HALLIBURTON ENERGY SERVICES - Houston, Texas (2003 - 2004)
- Fortune 100 global oil and gas exploration service company-
Senior Benefits Specialist-Global Benefits Department
Oversaw strategy, analysis, design and execution of Health and Welfare benefit programs such as medical, dental, life, vision, disability, and AD&D, for 17,000 full-time domestic associates and 3,000 retirees.
> Secured best plans and pricing by administering relationships with various vendors.
> Enhanced benefit strategies by researching market trends and competitive landscape.
> Ensured plan compliance through collaborating with benefit plan vendors, consultants, and legal counsel.
> Optimized benefits by incorporating rigorous benchmarks with vendor management.
> Facilitated improved vendor performance by directing audit initiatives related to claims administration and prescription drug plans.
> Enhanced benefit program offerings by overseeing launch of corporate fitness center and associated wellness programs.
> Supported change in consulting vendor and outsourcing administrator to ensure favorable partner transitions.
> Improved benefit plan performance by initiating review and re-engineering of absence management programs.
> Expanded associates benefit options by deploying voluntary benefits program including long-term care insurance and supplemental coverage for new retirees.
MADISON BENEFITS GROUP - Houston, Texas (2001 - 2003)
- a full service, sophisticated, regional employee benefits brokerage and consulting firm-
Senior Service Consultant/Account Executive
Worked with principles and team of account managers to design and manage benefits plans for commercial clientele. Established benefit models to fit specific client needs, balancing benefits with administrative services, additional options, and price points.
> Delivered up to 15% in savings for all client accounts by spearheading carrier price negotiations.
> Enhanced client relations for 25 accounts by providing counsel, recommendations, & reports on complex industry issues.
> Actively managed accounts including resolving elevated claim and premium payment issues for both clients and their employees.
> Gained client appreciation by delivering benefit plan summaries that interpreted and distilled comprehensive detailed data into concise, bottom-line visual charts and graphs.
> Experience includes insured and self funded arrangements.
> Provided invaluable generalist knowledge of flexible spending accounts, long-term care, pre-paid legal, as well as pension and 401(k) retirement planning.
> Created employee communication enrollment materials and conducted enrollment meetings.
THE HARTFORD LIFE INSURANCE COMPANY - Houston, Texas (1987 - 2001)
Senior Account Executive
Directed sales and account management activities for insurance policyholders across Houston and Austin, Texas, and Southern Louisiana metropolitan markets for Life, Disability, Stop Loss, and Medical products.
> Achieved awards and recognition by providing expertise in field underwriting, multi-benefit lines, and pricing concepts and employee benefit contract provisions.
> Actively managed an average of 35 accounts and renewals each year including elevated claim and premium issues.
> Received extensive training in medical plan underwriting, pricing, plan design, retirement plans, and sales.
> Created employee communication enrollment materials and conducted enrollment meetings.
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Additional prior experience as Senior Account Executive for The Travelers Insurance Company.
EDUCATION AND CREDENTIALS
WESTMINSTER COLLEGE - Fulton, Missouri
Bachelor of Arts in Economics & Business Administration
UNIVERSITY OF PENNSYLVANIA WHARTON SCHOOL OF BUSINESS & INTERNATIONAL FOUNDATION OF EMPLOYEE BENEFIT PLANS - Philadelphia, Pennsylvania & Brookfield, Wisconsin
Certified Employee Benefit Specialist (CEBS)
DEPAUL UNIVERSITY - Chicago, Illinois
Certificate of Professional Achievement in Organizational Development
Professional Associations:
Society for Human Resource Management (SHRM) ~ Worldwide Employee Benefits Network
International Society of Certified Employee Benefit Specialists (ISCEBS)