​E-Learning Frequently Asked Questions

FAQs About the Foundation's E-Learning Courses

People learning via online courses

Can I view a sample course?

Yes! Check out a sample course and see for yourself how easy-to-navigate and comprehensive our e-learning courses are. Each course is designed so that you walk away with practical solutions, helpful guidance and the confidence to know that you are truly informed.

View a Sample Course

How are the courses developed?

Courses are written by subject matter experts and updated regularly to reflect industry changes. The interactive and self-paced courses include useful real-life applications, videos and infographics to help explain complex benefits issues.

How long will I have access to a course?

You will have online access to a course for six months after enrolling. The course will expire at the time you purchased the course on the final day.

Will I receive anything to document my completion of the course?

Yes. After successfully passing the final exam with a score of at least 70%, you will be able to print a certificate of completion to document your learning.

What happens if I do not pass the course's final exam?

You are allowed two attempts to pass the final exam and earn your certificate of completion. After that, you will need to re-purchase the course.

How do I access my course after I purchase it?

Instructions will be emailed to you within 24 hours if purchased online. If you purchased your course over the phone or through a paper order form, you will be emailed instructions within 3-4 business days. If you've forgotten your password for log in, you can reset it here.

Can I purchase one course for multiple people in my office?

No. Each person in your organization will need to pay and register for a course. Each registration is linked to an individual's educational record allowing for CE/Recertification reporting, completion certificates and grades. See Team Training for group purchases. 

How do I receive the member pricing? 

All International Foundation and ISCEBS members are eligible for the discounted member price. Become a member of the International Foundation of Employee Benefit Plans and receive the member pricing and so much more!

What if I need to cancel my purchase?

If cancellation is made by email or phone within 48 hours of purchase and prior to accessing the e-learning course, we can provide a full refund. Cancellations must be requested by emailing elearning@ifebp.org or calling 888-334-3327, option 3.

Can I get my access extended if I have not completed my course within 180 days?

Sorry, we are unable to grant course extensions for students. If your course expires you will need to repurchase it.

Why am I not able to access my final exam?

You must review every page of the course and complete the course evaluation in order to access the final exam. Make sure a check mark appears next to every lesson to indicate completion and then refresh.

Instead of ordering online, can I purchase with a hard copy order form?

Yes, if you need to purchase with a paper order form, please use this form.

Questions?

Contact us at (888) 334-3327, option 3 or elearning@ifebp.org.