Can I view a sample course?
Yes! Check out a sample course and see for yourself how easy-to-navigate and comprehensive our e-learning courses are. Each course is designed so that you walk away with practical solutions, helpful guidance and the confidence to know that you are truly informed.
View a Sample Course
How are the courses developed?
Courses are written by subject matter experts and updated regularly to reflect industry changes. The interactive and self-paced courses include useful real-life applications, videos and infographics to help explain complex benefits issues.
How long will I have access to a course?
You will have online access to a course for six months after enrolling. The course will expire at the time you purchased the course on the final day.
Will I receive anything to document my completion of the course?
Yes. After successfully passing the final exam with a score of at least 70%, you will be able to print a certificate of completion to document your learning.
What happens if I do not pass the course's final exam?
You are allowed two attempts to pass the final exam and earn your certificate of completion. After that, you will need to re-purchase the course.
How do I access my course after I purchase it?
Instructions will be emailed to you within 24 hours if purchased online. If you purchased your course over the phone or through a paper order form, you will be emailed instructions within 3-4 business days. If you've forgotten your password for log in, you can reset it
Can I purchase one course for multiple people in my office?
No. Each person in your organization will need to pay and register for a course. Each registration is linked to an individual's educational record allowing for CE/Recertification reporting, completion certificates and grades. See Team Training for group purchases.
How do I receive the member pricing?
All International Foundation and ISCEBS members are eligible for the discounted member price.
Become a member of the International Foundation of Employee Benefit Plans and receive the member pricing and so much more!
What if I need to cancel my purchase?
If cancellation is made by email or phone within 48 hours of purchase and prior to accessing the e-learning course, we can provide a full refund. Cancellations must be requested by emailing
firstname.lastname@example.org or calling 888-334-3327, option 3.
Can I get my access extended if I have not completed my course within 180 days?
Sorry, we are unable to grant course extensions for students. If your course expires you will need to repurchase it.
Why am I not able to access my final exam?
You must review every page of the course and complete the course evaluation in order to access the final exam. Make sure a check mark appears next to every lesson to indicate completion and then refresh.
Instead of ordering online, can I purchase with a hard copy order form?
Yes, if you need to purchase with a paper order form, please use this form.