Job Posting

Municipal Employees' Retirement System of Michigan (MERS)
Posted on 11/3/2022

Service Center Manager

Municipal Employees' Retirement System of Michigan (MERS)

Location

Hybrid | Lansing, MI

Description

This position is eligible for 60-80% remote work in the state of Michigan.

This position is responsible for the management, oversight, and leadership of the Service Center’s proactive outreach and education, as well as the daily operational activities. This includes the direct supervision, ongoing development, and effective utilization and allocation of all Service Center team members. The primary function of this position is to develop and monitor goals and objectives that support the achievement of the overarching MERS Vision and Balanced Scorecard metrics, including enhancing the customer experience through proactive, responsive, efficient, and intuitive service. This includes extensive daily observations and coaching to the team to ensure product knowledge and skillsets excel in a high-performance environment.

See full description at application link.

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