Chief Benefits Officer


Washington, DC

Job Type


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Job Description

Position Summary:

The Chief Benefits Officer (CBO) reports to DCRB’s Executive Director and is a member of the agency’s Executive Leadership Team. The CBO leads DCRB’s Benefits Department, which serves the needs of all Plan members (primarily retirees and their eligible dependents and beneficiaries). The CBO provides leadership to the Benefits Department, and manages the overall operations of the Department, consistent with the laws and regulations applicable to the Plans and policies set by DCRB’s Board of Directors (the Board). The role’s primary focus is on ensuring the most effective and efficient administration of retirement benefits for the more than 14,000 retirees and 10,000 active employees participating in the Plans.

Primary Responsibilities:
• Provides direction and structure for pension benefits administration functions relating to active and inactive members, retirees, survivors, and beneficiaries.
• Oversees the hiring, training, and development of staff; monitors departmental performance; and directly supervises assigned staff.
• Oversees benefits administration operations—including contact center operations, retirement calculations, and quality assurance protocols; determination of benefits, benefit payments, and Plan member communication; and ongoing interaction with DCRB’s actuary.
• Develops, administers, and monitors departmental budget, and establishes and monitors success against operational goals and objectives supporting the Agency’s strategic plans.
• Monitors industry trends and makes recommendations to resolve operational, customer service, and benefits-administration issues.
• Monitors changes in the law and ensures compliance with laws pertaining to programs and benefits; testifies on legislative and regulatory proposals impacting benefits administration.
• Plans and evaluates application of information technology to meet department and member needs.
• Coordinates with the Metropolitan Police Department, Fire and Emergency Medical Services, the Retirement and Relief Board, DC Public Schools, DC Human Resources, and the Office of Pay and Retirement Services regarding salary, service, and other information needed to determine retirement eligibility, benefit amounts, and other issues related to the payment of benefits.
• Serves as liaison to the Agency’s Benefits Committee; coordinates and prepares reports, issue papers, and departmental statistics for that Committee, the Board, the U.S. Department of the Treasury (Treasury), and the Council of the District of Columbia.
• Serves as liaison on administrative and governance issues with Board of Trustees and external entities, such as other District government agencies, federal government agencies, and District and federal legislative bodies. As directed by Executive Director, represents DCRB with these external entities.
• Provides management and analytical support to the Executive Director by preparing statements to the Executive Director or Board Chair for presentations to the Mayor and legislative entities.
• Provides administrative services to Treasury that support DCRB’s role as third-party administrator for the “frozen” plans for District police officers, firefighters, and teachers.
• Supports the Executive Director and the Board with strategic input focused on continuous improvement in departmental operational efficiency, benefits administration, and service delivery to Plan members.
• Serves as a primary, technical subject matter expert for ongoing updates and revisions to the Plans’ Summary Plan Descriptions (SPDs).

Knowledge, Skills and Abilities:
• Thorough knowledge of theory, principles, and practices of public retirement systems’ structure and management.
• Advanced knowledge of retirement plans, plan administration, and customer service operations; sound knowledge of applicable employee benefits laws.
• Knowledge of current and developing issues and trends in defined benefit pension plan governance and administration.
• Advanced knowledge in pension information systems, record-keeping systems, and computer applications associated with performing retirement administration processes.
• Experience in working with tax-qualified plans.
• Strong interpersonal and communication skills, and the ability to work effectively with a wide range of constituencies (i.e., members, Trustees, the District Council, various District agencies, vendors, and other stakeholders).
• Excellent project management and organizational skills.

• Bachelor’s degree, preferably in business administration, public administration, or related field; advanced degree preferred.
• CEBS or other related pension benefits certificate a plus.
• At least seven years’ experience of progressive responsibilities working with pension benefits in a public retirement system.
• At least seven years’ experience of progressive responsibilities working with multiple stakeholders (i.e., board, legislature, and human resources offices) in the administration of retirement benefits.
• Experience with coaching, developing, and delegating to others, as well as providing associated feedback.
• PeopleSoft proficiency preferred.

How to Apply:
Applicants must submit a cover letter, resume and a completed District of Columbia Employment Application (DC2000). The DC2000 is available as a fillable file document on the "Working at DCRB" page on the DCRB website. You may view the page here:

Where to Apply:
Please e-mail or fax application materials to: or (202) 343-3302.

Fax: (202) 343-3302


DC Retirement Board

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