Reporting to the Director of Benefits, AOMBT and working in a team setting, the Benefits Administrator provides front-line support to members with routine customer service inquiries in addition to performing benefits administration functions for the AOM Benefits Trust. This position is also responsible for administrative responsibilities in support of the benefits team, where and when required.
The ideal candidate should be a self-starter and work well independently as well as in a team environment. This position will appeal to those who wish to work in a fast paced and changing environment.
Member service support
Serve as first point of contact for all plan member inquiries via phone, website and/or email responding in timely and efficient manner
Act as main contact overseeing and communicating member benefit premium delinquency, assuring adherence to current policy
Member database support
Serves as the primary lead on maintaining accurate, current plan member data in AOMBT’s benefits administration and benefit provider systems
Maintains accurate, current plan member data lists in collaboration with the Association of Ontario midwives (AOM), midwifery practice groups and individual member updates
Ensures compliance and integrity of member data
Responsible for routine reporting of member updates to AOMBT’s insurance and investment carrier provider portals
Ensure timelines and accuracy of premium reconciliation, reporting and remittances
Process all member benefit data including enrollments, terminations and member information updates
Prepare and issue midwifery practice invoices for monthly premium payments
Prepare and disseminate member benefit premium arrears on monthly basis in alignment with AOMBT policy, additionally preparing monthly arrears reporting in collaboration with AOMBT Finance staff
Additional Administrative duties
Perform routine administrative duties in support of benefits team, where and when required
Prepare routine presentation materials (eg. Powerpoint slides) in support of member education activities
Participate in additional AOMBT projects, where and when required in support of furthering the organizational mission
Skills and Qualifications Required:
Post-secondary education in Business Administration, Human Resources Management or other relevant discipline
Minimum 3 years’ experience working in group benefits/analytical role in the benefits administration or insurance industry
Superb customer service experience with employees/plan members in a previous human resource/benefits environment
Experience with HRIS systems and/or membership databases with hands-on experience on platforms that provide electronic data interfaces, calculations and transactions
Highly organized and possess strong attention to detail
Strong analytical skills and ability to manage multiple complex projects
Ability to work with sensitive, confidential information
Excellent knowledge of Excel, Word, Outlook, Powerpoint and general office equipment
Mature, courteous and diplomatic
Dedicated team player, who demonstrates initiative and independence
This position offers an excellent and dynamic work setting that promotes collaboration and professional development. The Trust strives to provide an environment that promotes good work life balance. This position will work from our office, conveniently located near the Sherbourne subway station in Toronto.
This full-time position offers a competitive salary and benefits package.
The AOM Benefits Trust is committed to inclusive and accessible employment practices. We encourage all qualified individuals including Indigenous peoples, persons from visible minorities, persons with disabilities, LGBTQ2s+ persons and others who may contribute to a diverse workplace to apply. If you require accommodation measures to fully participate in our application or hiring processes, appropriate accommodations will be provided.
Hours of Work: Full-time, 35 hours per week with occasional requirement for overtime.
Please submit a cover letter and resume noting your salary expectations, with your name in the subject line of the e-mail to:
Director, Benefits, AOMBT
Deadline: Wednesday, April 21st, 2021
Applications received will be held confidential, shared with those involved in the recruitment process only, and be used only for the purposes of selection for this position.
Due to the anticipated number of applications, we regret that we can only reply to those candidates who will be selected for an interview, but we thank all applicants for their interest in this position.