Magnetic Communication: How to Lead, Listen, and Connect With Emotional Intelligence

Free to International Foundation and ISCEBS members.

Wellness and benefits professionals are often called to lead, support, and inspire others, yet even experienced professionals can struggle to connect or gain buy-in with employees. This webinar combines Magnetic Communication™ and emotional intelligence to help you strengthen your own communication skills and your ability to guide the individuals and populations you serve through conflict and uncertainty.

You'll be introduced to the Connected Conversations Advantage Framework™ along with practical, immediately usable tools: Connection Cues™ (a set of nonverbal communication strategies to build trust and connection quickly), the EARS Listening Framework™ (a simple approach for defusing conflict and making people feel heard), the EQ Switch™ (a three-step emotional regulation tool grounded in neuroscience), and Emotional Magnets™ (a proven framework for communicating to emotional needs). You'll also learn how to model and teach these skills to others, helping individuals and teams communicate more effectively when it matters most.

Learning Objectives:

• Explain how emotional intelligence and communication influence emotional regulation, behavior change, and outcomes during conflict and uncertainty.
• Demonstrate how to use tools such as Connection Cues™, the EARS Listening Framework™, the EQ Switch™, and Emotional Magnets™ to improve personal communication and guide others toward more responsive interactions.
• Design strategies to help individuals and populations communicate more effectively, reduce conflict, and build trust during times of stress and change.

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  Sandy Gerber

  Communication Coach, Emotional Intelligence Trainer, Author

  NEXT IMPACT Press