Instructor Biography

 Karen Roberts


Independent Consultant
Tampa, Florida

Ms. Roberts is a recently retired senior vice president in Aon Hewitt’s client and market leadership group and is currently leading her own consulting practice, focusing on benefits delivery and administrative excellence. Some of her recent consulting assignments include McKinsey and Company, Booz Allen Hamilton, Bain Capital, and several large private equity firms. Based in Tampa, Florida, her knowledge, spanning over 30 years, has been gained on all sides of the business—carrier, corporate and consulting. Ms. Roberts’ skills include administrative sourcing evaluations, human resources/benefit process reengineering, strategic benefit planning, health care cost management, health promotion and wellness programs, and Web-based and new media wellness engagement strategies. She has extensive experience in large, complex key account management, working with employers to develop, implement and manage a strategic HR/benefits design and delivery environment. Human Resources Outsourcing Today magazine recognized Ms. Roberts as an industry leader and one of 42 named individuals on the provider side involved in the most important HRO transactions of the year. Human Resource Executive magazine recognized her as one of 20 top benefits power brokers in health care in the United States for 2010 where her clients cited her passion and expertise in wellness as a differentiating characteristic. Ms. Roberts has published in Employee Benefit Plan Review, CMP Medica’s Drug Benefit Trends, Workspan and authored nationally distributed white papers, “Health Promotion/Disease Prevention—A Corporate Economic Strategy” and “Controlling Health Care Costs: Strategies for Employers.” She is a recognized subject matter expert on strategic benefits delivery environments and wellness strategies and is a frequent speaker to local and national employer groups.

Ms. Roberts teaches Managing Vendor Relations in the Certificate Series.