certificate-series-communicating-employee-benefits-sessions-18n1 IFEBP > Education > Certificate Programs > Certificate Series > Schedule > Certificate Series - Communicating Employee Benefits—Schedule, Handouts and Speakers Certificate Series - Communicating Employee Benefits—Schedule, Handouts and Speakers Page Content Session handouts were available to registered attendees from Wednesday, March 7 through Friday, May 18. Please contact edprog@ifebp.org if you have questions or need assistance. Show Date: Friday, March 16, 2018 Saturday, March 17, 2018 Friday, March 16 8:00 AM – 5:00 PM CEB1 Communicating Employee Benefits - Day 1 William J. Sweeney InstructorPrincipalWilliam Sweeney CommunicationClemmons, NC • Sources of communication • The changing role of employee/participant responsibility • Influencing participant behavior • Communications strategy • Communications budgets • Legal and regulatory environment • Administrative issues • Situational communications campaigns • Soliciting feedback • Measuring results • Technology tools and solutions • Use of social media • Customer service • Case study (#5—Communication)