certificate-series-communicating-employee-benefits-sessions-18n1 IFEBP > Education > Certificate Programs > Certificate Series > Schedule > Certificate Series - Communicating Employee Benefits—Schedule, Handouts and Speakers Certificate Series - Communicating Employee Benefits—Schedule, Handouts and Speakers Page Content In order to download session handouts you must be logged in and registered for the program. Session handouts will be available to registered attendees Wednesday, March 7 through Friday, May 18. Show Date: Friday, March 16, 2018 Saturday, March 17, 2018 Friday, March 16 8:00 AM – 5:00 PM CEB1 Communicating Employee Benefits - Day 1 William J. Sweeney InstructorPrincipalWilliam Sweeney CommunicationClemmons, NC • Sources of communication • The changing role of employee/participant responsibility • Influencing participant behavior • Communications strategy • Communications budgets • Legal and regulatory environment • Administrative issues • Situational communications campaigns • Soliciting feedback • Measuring results • Technology tools and solutions • Use of social media • Customer service • Case study (#5—Communication)