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September 15-18, 2020
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The pandemic has changed how—and for many, where—we are performing our work. With so much of our communication occurring over the phone and online, customer service skills have never been more important. Register today to attend this workshop to hone your customer service skills for this new world we live in. Learn about vocal qualities, call framework and strategies that polished professionals use every day to deliver exceptional customer service. This workshop will help you and your team:
This course has limited spots available to simulate a classroom environment and make it easier for those attending to have meaningful engagement with the cirriculum.
1. Vocal Qualities and Using Your Voice as a Communication Tool
2. Call Frameworks to Build a Solid Foundation for Success in Each Call
Exercises and Role Plays
3. Signature Strategies for Polished Professionals
Holding and Resuming
Words to Avoid
Things to Use Because People Love Them
Dealing with Difficult Callers
Five Forbidden Phrases
Stopping the Dumb Stuff
4. Question and Answers
Virtual instructor-led courses are interactive programs designed to give you the knowledge needed to be better in your role. Courses are hosted in Zoom and require participants to enable the microphone and camera on their device. These courses have limited spots available to simulate a classroom environment and make it easier for those attending to have meaningful engagement with the curriculum.
You may self-report attendance for PHR/SPHR/GPHR designations and SHRM-CP/SHRM-SCP designations.
Insurance Continuing Education Credit is not available for Alberta, Manitoba, and Quebec.