Benefit Communication and Technology Institute Virtual Conference Sessions

All times listed are in Eastern Time.

In order to download session handouts you must be logged in and registered for the program.

Session handouts will be available to registered attendees Monday, July 27 through Tuesday, July 27.

Show Date:  

Filter by Track:  

Monday, July 27

10:30 AM – 11:30 AM

BCVC01  Change Management and Crisis Communication

Bob Mellinger, CBCV Speaker
Founder and President
Attainium Corp.
Apache Junction, AZ

Helping your participants navigate the changing business environment and unique situations that arise is not only good risk management, but it communicates directly with your participants to address their own issues of concern and need. This live Zoom session will cover:

  • Crisis communication
  • Natural disaster recovery (COVID-19)
  • Managing people, process and communication
  • Changes in work environment (virtual)
  • How to navigate transition to work from home
  • Mergers and acquisitions.

This session is worth one credit toward CEBS compliance.


12:00 PM – 1:00 PM

BCVC02  Strategic Planning for Your Communications Program

Alyssa Hodder Co-Speaker
Director, Education and Outreach - Canada
International Foundation of Employee Benefit Plans
Oakville, ON

Joshua Meyer Co-Speaker
Senior Consultant
Segal Benz
New York, NY

This session will take a holistic approach to your communications program, including:

  • Contingency planning and management
  • Planning for a disaster
  • Listening to stakeholders
  • Knowing your audience
  • Building your plan
  • Communication channels—Timeliness and what is appropriate
  • Budgeting
  • Evaluating vendors, success and feedback.

This session is worth one credit toward CEBS compliance.


2:30 PM – 3:30 PM

BCVC03  Data Analytics

C. Anton Ames Speaker
IT Management Consultant
Anton Ames Group
Omaha, NE

Are you maximizing the data information you have to your advantage? Whether its health plan, retirement plan, vendor, participant or operational data, mining and acting on what you have can help you drive efficiency, plan design, marketing and service to your participants. This session will drill down into:

  • Sources of data
  • Tools for aggregation and analysis
  • Metrics
  • Uses—How to synthesize and communicate
  • Contracts, providers and privacy issues.

This session is worth one credit toward CEBS compliance.