Communication and Change Management Global Practice Leader
Towers Watson

Ms. Yates is the communication and change management global practice leader for Towers Watson. She has more than 25 years of experience in communication and operations management and is accomplished in all aspects of employee communication and change management. Before joining the company, Ms. Yates managed organization redesign and HR integration projects. She was also vice president and general manager of Canadian operations for the world's largest disability insurer. Ms. Yates helps clients develop and implement strategies to achieve positive results from complex business challenges. She leverages traditional and emerging technologies while working on employee engagement, value proposition and internal brands, compensation and benefit changes, and employee health and financial behavior change. Ms. Yates holds a B.A. in communication from Pennsylvania State University and graduated from the Harvard Business School Advanced Management Program. She is past president of the Council of Communication Management.

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