Plan Administrator


Burnaby, BC / Vancouver, BC / Lower Mainland, BC

Job Type


Web Site Address:


Job Description

Plan Administrator, Full Time Positions

Bilsland Griffith Benefit Administrators is a third party pension and benefit plan administrator with offices based in Burnaby, BC. We work closely with members and Trustees of negotiated cost pension and benefits plans in delivering superior member service and accurate plan administration.

Our team is made up of pension and benefit administrators, data analysts, accountants, support staff and consultants, focusing on making sure that plan members understand the benefits that have been negotiated on their behalf. Our clients value our breadth of experience and attention to detail in administering their plans.

We want to grow our team and are looking for those who have worked as pension or benefits administrators and as data analysts. You may also be a new grad with a degree in mathematics, computer science, data analytics or administration and if so we want to hear from you. There is a long a rewarding career waiting for you at BG.

The successful candidate will work with large volumes of data, calls from members, paperwork and creating processes to meet the needs of administering these plans. You may have administered an employee benefit plan or been involved with a company benefit plan. Intermediate Excel skills are needed, along with strong math skills and an analytical aptitude to determine best practices to solve the member?s inquiry. Applicants must be prepared to take CEBS courses in order to learn and understand pension administration.

Responsibilities will include:

Customer Service
  • Communicate and answer incoming calls from multi-employer pension plans and other clients as requested.
  • Meet with members in person and respond to inquiries to discuss their plans, discuss options and answer questions.

  • Termination Packages
    • Prepare termination packages and calculations of benefit.
    •  Prepare authorization for payments for terminated members.
  • Death before retirement calculations
    • Advise and prepare final instructions relating to death benefit.
  • Marriage breakdown calculations.
  • Send information and packages to clients as requested.
  • Invoice clients based on specialized requests for service.

Records Management
  • Maintain records for retirees, updating information as provided.
  • Review client records to ensure up to date information is in place and to confirm authenticity of caller.

Administration and Additional Duties
  • Write letters and send out packages of information.
  • Follow up on correspondence sent.

Knowledge, Skills and Abilities:

  • Post-secondary degree, preferably in business, computer science, mathematics or related discipline.
  • Advanced math and analytical skills.
  • Intermediate level skills using a variety of computerized software packages such as Microsoft Office Suite (e.g., Excel, Access, PowerPoint, Outlook), related databases and Internet.
  • Effective listening, clear verbal and written communication skills.
  • Effective customer service, interpersonal and organizational skills with the ability to maintain effective working relationships.
  • Demonstrated organizational skills to effectively prioritize workload, multi-task and meet deadlines.
  • Ability to handle confidential information with tact and discretion.
  • Enthusiasm for digging into spreadsheets, numbers and data.

Interested applicants should provide a cover letter, stating previous related experience and salary expectations to


Bilsland Griffith Benefit Administrators

E-mail Address:
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