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NFL Player Benefit Office Email Website
Posted on 6/15/2022 Featured Listing

Benefits Supervisor

NFL Player Benefit Office


Hybrid | Baltimore, MD

CEBS Designation



The Benefits Supervisor is responsible for supervising, coaching and training Benefit Coordinators and managing their day-to-day performance. As necessary, this position processes benefit applications, and handles related issues from NFL Players, participants, and related parties. Answers participant questions and resolves complex issues.


Essential Job Functions
A. Duties and Responsibilities – The following are to be performed accurately, completely, professionally, and in a timely manner:

• Plan, organize, and direct the daily services and operations of several retirement and benefit plans with the ability to review and interpret plan documents.
• Ensure staff compliance with company and plan policies and procedures.
• Consult with outside actuaries, auditors, attorneys and vendors.
• Prepare benefit calculations and interact with plan participants.
• Resolve elevated participant issues.
• Responds to participant complaints and comments.
• Responsible for auditing data and processing participant pension payments in accordance with elections and/or Qualified Domestic Relations Orders.
• Responsible for ensuring accurate claims processing by auditing payments, workflows, and staff communications.
• Oversees quality and quantity of work produced, ensuring employees are held accountable and expectations are consistently met.
• Develops staff through performance management, goal setting, training, and effective participant relations.
• Develop and produce new initiatives to increase efficiencies, processing timelines, and accuracy.
• Regularly develops and executes improvement plans for benefits processing.
• Effectively monitors needs and requirements of plan participants and related third parties to respond effectively to their issues and questions.
• Sets effective goals and completes thorough Performance Evaluations for all direct reports; provides ongoing feedback to employees on their performance and develops written documentation of feedback as required.
• Keeps Operations Manager informed of operational performance.
• Effectively addresses issues with operational performance quickly.

B. Knowledge, Skills, and Abilities

• Knowledge of regulatory and legal requirements of ERISA plans and claims processing.
• Knowledge of best practices in claims administration and benefits administration.
• Skilled in verbal and written communication and information that is diplomatic, tactful, complete, accurate, and error-free.
• Skills in identifying and resolving problems timely, analytically, and efficiently.
• Ability to gather and analyze information and develops logical and reasonable solutions.
• Ability to manage difficult or emotional customer situations with a high level of sophistication and diplomacy.
• Ability to speak clearly and persuasively; listens and gets clarification when necessary; responds informatively to questions.
• Ability to prioritize and plan work activities and set goals and objectives.
• Ability to exhibit sound, timely, and accurate with sound reasoning for decisions and includes appropriate people in decision-making process.
• Ability to seek increased responsibilities and contributions.
• Broad knowledge of retirement plans, Internal Revenue Code, ERISA, and Department of Labor regulations.
• Certified Employee Benefits Specialist, HRCP, or PHR certification desirable.


Job Requirements
• Bachelor’s Degree strongly preferred.
• Degree in HR or Benefits preferred, or equivalent skill set or knowledge acquired through formal education including benefit related certificates or benefit related courses.
• Certified Employee Benefits Specialist (CEBS) and/or Certified Plan Sponsor Professional (CPSP) certification preferred.
• Five (5) years of benefits administration experience required with two (2) years of supervisory or management experience.
• Minimum three (3) to (5) working in qualified defined contribution and defined benefit plans.

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