The Manager of the Retirement Plan Claims Department directs and manages the day to day department operations and activities. The department administers multiple Defined Benefit and Defined Contribution retirement plans.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
To be successful in this role, an individual must be able to perform in a satisfactory manner the functions listed below. We will make reasonable accommodations to enable individuals with disabilities to perform these functions.
• Develops department goals and objectives; evaluates and recommends new approaches, policies, and procedures to improve organization and department effectiveness.
• Serves as senior knowledge resource on retirement plan operations. Provides interpretation and guidance on plan rules and requirements for all retirement plans administered by the department.
• Collaborates with other department leadership and serves as a go-to resource for the Client Services department.
• Serves as a liaison with retirement plan professionals, including Actuaries and Attorneys.
Retirement Plan Compliance and Quality Assurance Oversight
• Stays up to date on current and upcoming retirement plan related laws, legislature, and other requirements.
• Stays familiar with and knowledgeable on Plan Documents, Summary Plan Descriptions, Policies and procedures for all retirement plans administered by the department.
• Ensures compliance with plan policies, procedures and client directives for each retirement plan administered by the department.
• Develops, recommends, and implements a department compliance calendar, ensuring that work is managed in order to meet all deadlines consistently.
• Identifies risks in current workflows and processes.
• Establishes and monitors department performance metrics such as turnaround time for retirement claims processing.
• Establishes and monitors quality assurance program for retirement claims processing and customer service.
• Reviews retirement plan calculations as needed.
• Leads, guides, directs, and evaluates department staff; provide feedback on individual and team performance, creates on open-door environment, and builds credibility with team.
• Establishes individual performance objectives and goals, holds regular staff meetings with planned agendas to review goals and progress; demonstrates accountability.
• Coaches, provides feedback, and performs disciplinary actions when necessary; ensure appropriate documentation is in place for performance related issues.
• Performs other administrative duties as assigned.
EDUCATION AND/OR EXPERIENCE
To perform this job successfully, an individual must have the following education and/or experience.
• Bachelor’s degree in business management, finance, accounting or a related field required.
• Minimum of seven years’ experience in administration of retirement plans.
• Minimum of five years’ experience managing and directing the work of others.
KNOWLEDGE, SKILLS, AND ABILITIES
The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. We will make reasonable accommodations to enable individuals with disabilities to perform these functions.
• Excellent verbal/written communication and interpersonal skills, including active listening skills.
• Ability and desire to work in a fast-paced environment with multiple demands and priorities.
• Ability to manage department workflows in order to consistently meet deadlines.
• Ability to focus on details, handle multiple tasks, and remain highly organized in a fast-paced environment.
• Ability to make recommendations to effectively solve problems, using judgment consistent with standards, practices, policies, and procedures.
• Demonstrated ability to lead and develop department staff members, objectively coach employees and administer progressive discipline.
• Demonstrated ability to serve as a knowledgeable and trusted resource to the leadership team.
• Knowledge of Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Knowledge of basys benefit administration software is preferred.
• Strong team player with the ability to work well independently when necessary.
The physical demands described here are representative of those an individual must meet in order to successfully perform the essential functions of this job. We will make reasonable accommodations to enable individuals with disabilities to perform these functions.
• Ability to sit for extended periods of time and to move intermittently throughout the workday.
• Ability to move in and between various facilities and handle exposure to inclement weather.
• Ability to travel as necessary.
• Strong sensory skills, such as good eyesight, good hearing, and dexterity.
• Good speaking and listening skills.
• Ability to perform focused work with close attention to detail.
• Ability to operate office equipment, including computers, copiers, fax machines, and phones.
• Ability to interact with others, both in person and through phone, e-mail, and written correspondence.
• Ability to lift up to 25 pounds.