Virtual CEBS Exams

You will receive an email with your exam access information when your purchase has been processed and the exam will be available in your IFEBP profile under the Learning tab.

This exam enrollment or confirmation letter, has information about the exam you are registered for, how to access information about your test in the IFEBP learning center, and provides an overview of technical requirements. There is a virtual exam monitoring software associated with completing the exam which requires a student to confirm their identify through a government issued ID, sharing of your computer screen, and having a working microphone and web camera.

It's recommended to take a minute to reach out to your IT team to ensure that you are able to access the web without a VPN, disable pop-ups, and allow access to a web camera and microphone if utilizing an employers device to complete the exam.

To make sure you are familiar with accessing your online exam, the technology requirements and confirm your exam is ready for you when you are ready to take the test, we suggest the following.

1. Login to your IFEBP profile and select the My Learning tab from the dropdown menu
2. Confirm that you see your exam listed on your learning activities. Don't be afraid to click on this. You will not start your exam, but see information regarding the number of attempts available to you, the expiration date, etc.
3. Please note for scheduling purposes, that when a students access period expires, all attempts associated with the account will expire together. It is a best practice to schedule time to take your first attempt with a few weeks prior to your expiration, so that in the case a retake is required, you will have time left to review the learning materials and attempt the exam for a second time prior to the exam expiration.
4. Confirm with your IT team that you can download and utilize the Chrome browser and that you have access to a desktop or laptop computer with a microphone and camera. If using an employers laptop or network, it is a best practice to confirm with your IT team that you will be able to authorize the sharing of your screen, and access to the microphone and webcam.
5. If you are seeking Continuing Education, please see below for more information regarding potential proctor requirements.

If you are seeking Continuing Education credit for completion of your exam, visit the Continuing Education page for more information. For Continuing Education for an Insurance License – it may be necessary to schedule an in-person proctor to oversee the completion of your exam, and complete the necessary affidavit/form. NOTE: Virtual Exam Monitoring Software does not meet Insurance Board requirements to be used for Continuing Education purposes to be considered a proctored environment.

For technical issues related to your username, password or exam access, please reach out to the CEBS Customer Service team. For U.S. students, they can be reached at [email protected] or (800) 449-2327, option 3. For Canadian students, they can be reached at [email protected] or (833) 886-3749. Our team can help you Monday through Friday, 8:00 a.m.-5:00 p.m. CT, to make sure that when and where you are ready to write your exam, the exam is ready and available.

As part of the exam experience, please plan to take 5 to 10 minutes to complete the pre-exam process of reviewing the CEBS Virtual Exam Code of Conduct, and enabling the Virtual Exam Monitoring Software. The virtual exam monitoring software setup includes access to the camera, microphone, screen sharing and taking a picture of your ID.

1. We recommend printing and/or downloading the How-To Guide to have as a quick reference for accessing your exam.
2. Make sure you have your government-issued photo identification (ID) card available.
3. If necessary, a blank piece of paper, pencil and a non-programmable calculator may be used for your exam. Otherwise, your workspace should be clear.
4. Close any additional browser windows and unplug additional monitors not required as part of the exam-taking process. CEBS Exams are closed-book exams to be completed without the use of study materials.
5. Make sure you have a strong internet connection, a microphone and a camera.
6. Open your Chrome browser and go to www.ifebp.org.
7. Sign in to your profile with your username and password in the upper right corner of the screen.
8. Click the drop down by your name and then the My Learning tab.
   

For assistance and technical support, please reach out to the CEBS Customer Service team, available Monday through Friday, 8:00 a.m.-5:00 p.m. CT. For U.S. students, they can be reached at [email protected] or (800) 449-2327, option 3. For Canadian students, they can be reached at [email protected] or (833) 886-3749.

After completing the virtual exam monitoring software setup, you will begin your CEBS exam.

Some important things to know regarding navigating through questions, and making sure all questions are answered to the best of your ability. There is the option to navigate through the questions in order, jump to a specific question, save a question for later, view unanswered questions, and multiple confirmations that you are ready to submit your exam to make sure a student doesn't accidentally submit an exam.

1. The 90 Minute timer will start when you access the first question. The timer will remain visible throughout the exam.
2. There are two types of questions, multiple choice and all-except. These are noted within each question and are not separated into distinct banks/blocks of questions. Carefully read each question and answer accordingly.
3. You can navigate to the next question in numerical order by clicking the next or previous buttons.
4. To jump to a different question, you can use the Review All Questions button to scroll through all of the questions.
5. To mark a question to be able to come back to it later, click the "Save for Review" box below the question/answer on the screen. This is available for each question as an option.
6. To see a list of questions marked as "Save for Review", simply click the "Review All Questions" button on the lower right of the question area. You can scroll through the questions in numerical order, and each will be listed as having a status of answered, not answered, or for review. Clicking on the status listed will take you to that specific question.
7. If you have questions marked for review, or unanswered questions when you click submit, a pop-up will appear stating you have unanswered questions and ask if you would like to review them. Click "Yes" if you wish to review them at that time.
8. When you are have completed all of the review questions, and answered all questions to the best of your ability, you will submit your exam by clicking on the submit button, and confirming you are submitting your exam.

Once you have clicked the Submit button and confirmed you are ready, you will see an immediate exam result as either a PASS or NONPASS. This result is based on the academic scoring of the exam.

Due to the review and validation of the Exam Monitoring process, a slight delay of the exam result showing up in a students IFEBP profile should be expected. All CEBS exams are reviewed for adherence to the CEBS Virtual Exam Code of Conduct and any flagged activity through the exam monitoring software.

In the beginning of the exam, the monitoring software walks through different reasons an exam may be flagged for review. Many times an exam may be flagged for a number of reasons and each of these will be reviewed by CEBS staff to determine next steps. This is a normal part of the process and a student should not be concerned. Exams review timeframes may very due to volume. A student in this review process will receive communication to inform them of timeline, next steps, and resolutions. Any exam completed outside of business hours will not be reviewed until next business day at minimum.

Once an exam is reviewed, and the results are confirmed, the students results will be available to view in their IFEBP Profile. Instructions on viewing and printing your Educational Records will be included when the results are available in a students profile.

You will receive an email confirmation that your exam attempt has been reviewed, and your results have been updated in your IFEBP profile.

This email will also include instructions on how to verify your “pass” or “non-pass” notification on your official CEBS transcript.

Please note that numerical scores or percentages are not available. Also, due to the nature of virtual exams, diagnostic information or an analysis/breakdown on your performance for each module is not available.

Your exam results are accessible for viewing on the IFEBP website by logging into your profile.

To view or print your CEBS Transcript including your recent exam results, please follow these instructions:

1. Log in at www.ifebp.org
2. Go to "My Profile" and Login to your account
3. Scrolling down on the webpage, you will see a blue banner, select "Educational Records"
4. Click on “International Foundation Educational Records” and open the PDF file.

If you have any additional questions, please contact CEBS Customer Service at (800) 449-2327, option 3 or [email protected].

The CEBS courses are challenging college level content, and most students are busy professionals both studying, working, and managing a personal life. We understand this. The course content is designed to be challenging to ensure that students can be ready to handle the base knowledge required, as well as apply the learning to their work.

If a student needs some additional opportunities to be successful, or work/life interferes with the opportunity to complete your exam within a given exam access period, there are options available.

Exams - Additional Attempt - If a student would require more than the initial two attempts included in an exam purchase to be successful, they may order an Additional Attempt to be added to their account. An Additional Attempt is a $100 charge and can be ordered through the online order process. The additional attempt will show on the online order form, regardless of when the initial exams were completed. A student will receive a single additional attempt, with a 60 day exam access window to complete it. The additional attempt will be available in the students profile as soon as the order is processed, which is a three-five business day turnaround time.

Exams - Extension - If a student is for some reason unable to complete their exam attempts successfully within the purchased access window, a student can choose to purchase an Exam Extension. The extension may be purchased at any time a student has an active enrollment, up through 30 days past the expiration date. At that time the student would be required to purchase a new full price exam enrollment. The Extension is available for a $150 fee which will preserve the number of attempts on a students record at the time of processing, while extending the expiration date on record by an additional 60 days.

Students are encouraged to use the online ordering process, which can be accessed by clicking on the corresponding country button at the top of the page, logging in, and paying through the online process. This ensures the quickest opportunity for the CEBS team to process an order.