Frequently Asked Questions

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For more specific topics, please see

General topics and web site specific FAQs

Q. I purchased something on the web site. How do I print a receipt?

A. Log in using the link in the upper right corner. Once you are logged in, your name should appear in the upper right. Directly under your name will be a link to Update Profile. Click the link and go to the My Transactions. Choose the invoice you want. When the invoice opens, choose Printable Invoice at the bottom. This will open a printable version and you can print from there.

Q. Where can I get a trustee expense voucher?

A. Look on our educational programs schedule page, or just click here.

Q. I’m trying to view an article from one of your publications and I can’t open it. What’s wrong?

A. Our articles are stored in PDF format. If you are not able to view it, it’s possible that Adobe Acrobat Reader is not installed on your machine. You can download the software at
Our articles are typically available to members only. If you are not a member or not logged in, you will not be able to access the article. If you are a member, are logged in, and have Acrobat Reader, you may have a corrupted cookie on your machine. Try logging out of the site (upper right), closing all browser windows, re-opening the browser and logging in again. This should reset the cookie and you should have access.

Q. Can I use “Member of the International Foundation” on my letterhead/in a promotion announcement?

A. Yes, using this phrase is acceptable, as long as you are a member in good standing. It is not acceptable to use the International Foundation’s logo without written consent. For information on using the CEBS/GBA/RPA/CMS designations, please see CEBS FAQs.

Q. What’s the difference between logging in and registering?

A. If you already have a username and password, choose log in. If you are a new user, choose New User. Both are also under Log In. This process will provide you with a username and password for making purchases and for access to restricted areas of the site. If you are not a member of the International Foundation, some areas will still be restricted.

Q. What is the difference between webcasts, certificate series, online study and e-learning?


  • Webcasts are distance-learning seminars which address current topics in employee benefits and compensation. A Webcast event lasts 90 minutes and combines internet audio with interactive online visuals and Q&A.
  • The Certificate Series is a series of in-person training seminars designed to provide a solid base of knowledge in a specific subject area, including real-life case studies. Upon completion of the series you receive a Certificate of Achievement.
  • CEBS Online Study is a 10-week, instructor-facilitated study method of preparing for a CEBS national exam via the internet and email.
  • E-learning courses are self-paced (six month access) internet-based training courses using interactive elements and quizzes to reinforce important concepts.

Q: What is the difference between the International Foundation, the ISCEBS, and CEBS?

A: Membership in the International Foundation of Employee Benefit Plans is open to anyone interested in or representing employees in employee benefit plans or compensation. Membership in the ISCEBS (International Society of Certified Employee Benefit Specialists) is limited to individuals who have earned the CEBS, CMS, GBA or RPA designations. It is possible to be a member of both organizations at the same time.  The CEBS program is a series of college level courses aimed at earning a designation. You can be a CEBS student with or without being a member of the International Foundation or the Society.

Q. Do I need to be an International Foundation member to post a job ad or resume?

A. No, the public is welcome to post and view job ads and resumes in our Jobs In Benefits area.