Benefits Administrator

Are you a detail-driven HR professional with a passion for helping employees navigate their benefits with confidence? Do you thrive in a collaborative environment where your expertise truly makes an impact? If so, we want to meet you!

The Town of Queen Creek is seeking a knowledgeable and customer-focused Benefits Administrator to oversee our employee benefits, wellness, workers' compensation and leave programs. In this key role, you’ll manage the day-to-day operations of benefits, workers' compensation and leave administration, including open enrollment, employee support, vendor and carrier coordination, compliance monitoring, and data management/reporting.

As a trusted resource for employees, you’ll help ensure they fully understand and make the most of their benefits. This position is non-supervisory but requires strong technical expertise, excellent communication skills, and a commitment to delivering high-quality service.

DUTIES:

• Manages the administration of employee benefit programs, including health, dental, vision, life insurance, disability, retirement plans, and wellness programs. Ensure all enrollments, changes, and terminations are processed accurately and timely.
  
• Plans, coordinates, and conducts open enrollment, providing guidance to employees on plan options, changes, and enrollment procedures. Prepares and distributes communication materials, manage enrollment data, and collaborate with HR and payroll for seamless implementation.
  
• Responds to employee inquiries regarding benefits and leave eligibility, coverage, claims, and provider issues. Educate employees on available benefits, helping them make informed decisions and ensuring a positive employee experience.
  
• Serves as a point of contact with insurance carriers, third-party administrators, and other benefits vendors. Works closely with providers to resolve employee issues, track service levels, and ensures accurate billing and plan administration.
  
• Administers Workers’ Compensation claims, ensuring timely reporting, accurate documentation, adherence to state and federal regulations, maintains compliance with applicable laws, conducting periodic audits, and implementing best practices to minimize risks and ensure organizational compliance.
  
• Oversees the Town’s wellness program; organize and coordinate wellness initiatives, such as health screenings, fitness challenges, financial planning and mental health workshops and promote employee participation.
  
• Assist with annual employee engagement program; coordinate and lead employee engagement activities, including focus groups, and surveys to foster a positive workplace culture and increase overall employee satisfaction and well-being.
  
• Ensures benefits, leave and wellness programs comply with applicable federal, state, and local regulations (e.g., ACA, COBRA, HIPAA, FMLA). Prepares and files required reports, such as ACA filings, and support audits or compliance reviews as necessary.
  
• Enters, updates, and maintains benefits and leave data in the HRIS system. Generates reports to track enrollment, participation, and other benefits metrics. Monitors benefits deductions, reconciliation, and adjustments in collaboration with payroll.
  
• Facilitates claims resolution and coordinates with insurance carriers to address any benefits-related issues that arise, ensuring prompt and effective resolution of employee claims and concerns.
  
• Analyzes benefits, leave and wellness utilization and employee feedback to identify trends and areas for improvement. Recommends enhancements to programs and processes to enhance employee satisfaction and program efficiency.
  
• Chairs and/or participates in Town committees as assigned.
  
• Collects and analyzes program feedback to assess program impact and identify areas for improvement.
  
• Interprets, applies and explains Town policies and procedures.
  
• Provides individual, departmental, or organizational-wide training.
• Performs related work as assigned.
  

MINIMUM QUALIFICATIONS (at job entry)

Education and Experience:
Bachelor’s Degree from an accredited college or university in Public or Business Administration, Business, Human Resources, Psychology, or a related field and 6 years of progressively responsible experience in benefits and leave administration; 2 years of overseeing benefits programs or an equivalent combination of directly related education and experience. Master’s Degree preferred.

SPECIAL REQUIREMENTS:
To be eligible, incumbents cannot be on the Office of Inspector General (OIG) list of Excluded Individuals/Entities (LEIE).

LICENSING/CERTIFICATION REQUIREMENTS
Certification as a Certified Employee Benefits Specialist (CEBS), Certified Benefits Professional (CBP), Professional in Human Resources (PHR or SPHR), Society for Human Resource Management Certified Professional (SHRM-CP or SHRM-SCP), or International Public Management Association for Human Resources (IPMA-CP or IPMA-SCP) is preferred.