In 2020, organizations face unique challenges as they prepare for open enrollment amid the COVID-19 pandemic. With little warning, nearly all organizations faced major disruptions to the status quo, either from shifting to virtual work environments, temporarily shutting down factories and job sites, and/or implementing social distancing rules at the workplace to protect workers’ health.
Benefits professionals have had to quickly adapt their communication practices, addressing topics such as telehealth, employee assistance programs, health care benefits, mental health benefits and flexible work arrangements.
Trends in Benefit Open Enrollment and Communication: 2020 US Survey Report discusses standard practices for year-round benefit communication, communication related specifically to open enrollment, and how organizations are adjusting their communication efforts due to the COVID-19 pandemic.
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