AI and Employee Benefits
Artificial intelligence (AI), which includes technology such as chat generative pre-trained transformer (ChatGPT), is an emerging tool that can be used in a variety of employee benefits and HR situations. AI can assist employers with compliance-related issues, streamline the administration of health and retirement plans, and enhance the overall employee experience. Resources below are provided to assist employers and plan sponsors with their employee benefits programs.
Webcasts
Creating a Culture of Ownership in the Era of AI
Trends and Risk Management Strategies for Group Benefit Plans in Canada
Lessons Learned From Implementing AI for HR Teams in 2025
Articles
A Cautious Approach to AI: Custom Software for Multiemployer Benefit Funds
Benefits Magazine May/June 2026
Advances in artificial intelligence (AI) can make it faster and more affordable for multiemployer benefit funds to create custom administration software. The author describes potential use cases, emphasizing the importance of human oversight.
Managing AI Fraud Risks: Fiduciary Duties for Pension and Benefits Leaders—Part 1
Plans & Trusts March/April 2026
AI is already emerging in the fraud landscape, affecting pension and benefits plans, with its role expected to expand in the near future. In this first article, the authors examine how these evolving fraud risks intersect with Canadian fiduciary obligations and risk-management expectations.
AI and the Future of Leave Management
Benefits Magazine November/December 2025
Employee leave has been one of the most complex areas of human resources and employee benefits for decades. Artificial intelligence (AI) can be an effective tool for leave management, but employers must navigate legal and regulatory issues.
Understanding the Legal Considerations of Artificial Intelligence
Plans & Trusts September/October 2025
As the integration of artificial intelligence becomes increasingly widespread, its potential to transform workplaces is growing, along with the risks. The author examines key legal considerations for employers and benefits professionals navigating this evolving technology.
Securing Member Data With the Help of AI
Benefits Magazine July/August 2025
The increase in the number and sophistication of cyberattacks has made it increasingly difficult to protect employee benefit plan member data. Artificial intelligence (AI) holds promise for better data security while improving members’ experience.
Quick Links
- AI in employment decisions: Balancing innovation, fairness and legal risk [WTW]
- Open Enrollment Meets AI: What’s Your Responsibility? [Workspan Daily]
- Prime Minister Carney launches AI for All: Canada’s new national artificial intelligence strategy [Prime Minister of Canada]
- Employers set to rapidly expand AI use in health and benefits, but execution gaps remain, WTW survey finds [WTW]
- 4 ways insurers are betting big on AI [Becker's Payer Issues]
- Why Oversight of Vendors’ AI Use Is a Governance Essential [Segal]
- How Your PBM’s AI Use Can Impact Your Health Plan: Key Rewards, Risks, and Practical Tips for Employers [Fisher Phillips]
- Cybersecurity in the Age of AI: Best Practices for Employee Benefits Administration [Foley & Lardner]
- Employers say AI makes workers faster — but it’s also creating ‘friction or mistrust,’ report finds [CNBC]
- US Department of Labor releases AI literacy framework providing foundational content areas, delivery principles to guide nationwide efforts [U.S. Department of Labor]
- AI powering Canadian employers’ confidence in 2026 [HR Director]
- 2026 Imperative: Win employee trust or risk stalling AI adoption [HR Executive]
- 8 in 10 Canadian business leaders say 'keeping human in the loop' important when using AI [HR Director]
- AI supporting, but not replacing, pension, benefits teams [Benefits Canada]
- AI in benefits administration: Opportunities and oversight [Nixon Peabody]
- AI in Job Postings: What Employers in Canada Need to Know [Ogletree Deakins]
- Artificial Intelligence in the Health and Welfare Space: Opportunities and Considerations for Employers [Maynard Nexson]
- Technology and AI adoption on the rise: Almost half of Multinational Companies plan to expand use in Benefits Management [WTW]
- Considerations for Artificial Intelligence Policies in the Workplace [Littler]
- 2 in 5 Canadian workers feel pressured to adopt AI for job [HR Director]
- Most job seekers say they’re ‘uncomfortable’ with employers using AI for resume review, decision-making [HR Dive]
- New Artificial Intelligence (AI) Regulations and Potential Fiduciary Implications [Foley & Lardner]
- 5 things to consider when evaluating a benefits AI vendor [Health Equity]
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