United States

PC06 - Understanding and Engaging Today’s Workforce

Something has changed out there! You feel it wherever you go. Every business is short-staffed. People are less patient. Having a mediocre customer services experience is the best you can hope for. Is it really true that nobody wants to work or go into the office? We are clearly dealing with a different world as it relates to work—our own work and the work of others who we rely on. This workshop will examine the changing workforce and help you understand how to evaluate and implement positive change in your own work environment. Topics include:

• Demographics of today’s workforce
• Changing norms, expectations and desires
• Creating positive culture in the office and on the job site
• Building a strategy for change.

To be announced soon.