Health & Wellness United States Webcast

From Game Plan to Game Day: How the NFLPB Implemented a Continuous Improvement Framework

Free to International Foundation and ISCEBS members

What happens when an organization faces operational growth and development challenges? For National Football League Player Benefits (NFLPB), the answer was to build a performance improvement office (PIO) from the ground up. This interactive panel will provide a behind-the-scenes look at how NFLPB tackled process inefficiencies, created alignment between IT and operations, and drove sustainable improvements for its members.

The panel will feature the executive director and communications director of NFLPB—two distinct leaders with complementary perspectives—alongside Linea Solutions' director of business process improvement (a Lean Six Sigma Master Black Belt) and director of strategic relations.

Together, this team will walk attendees through the highs, lows and lessons learned from establishing a PIO, from defining a charter and governance structure to navigating cultural shifts and change management.

Takeaways:

• How to break down silos between IT and operations to achieve stronger collaboration and alignment.
• A proven framework for building a continuous improvement mindset that drives operational success.
• Strategies for navigating change and adapting processes to meet member needs.
• A practical approach to developing a PIO charter and governance structure to support organizational growth.
• Real-world insights and relatable examples that demystify the process of launching a PIO, showing that progress is possible, even without perfection.

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  Lashay Rose

  Director of Communications and Player Services

  NFL Player Benefits

• 

  Eric Griffin

  Director - US Pension Practice

  Linea Solutions

• 

  Gerard Pappa

  Senior Consultant

  Linea Solutions

• 

  Michael Miller, CEBS

  Plan Director

  NFL Player Benefits