Current research suggests that only 12% of adults have proficient health literacy, while the remaining 88% of consumers often find themselves unsure of the best options for managing their health care—leading to increased health care costs due to misunderstanding and misuse of resources. This course defines health literacy and its importance and will provide you with a comprehensive overview of how to assist consumers with low health literacy in any setting.
Lesson 1: Health Literacy and Its Importance
Differentiates the various levels of health literacy and shows how low health literacy can negatively impact consumer health and well-being.
Lesson 2: Recognizing and Interpreting Cues
Explains how to recognize signs of low health literacy via verbal and nonverbal cues and how different consumer groups are impacted by low health literacy.
Lesson 3: Challenges Associated With Low Health Literacy
Illustrates how consumers are limited by low health literacy when it comes to accessing health care and understanding difficult insurance plans and concepts.
Lesson 4: Communicating With Consumers With Low Health Literacy
Provides advice for anyone who counsels consumers through difficult health care decisions on how to eliminate fear, create a welcoming atmosphere and facilitate understanding. Additional topics addressed include overcoming language barriers and jargon.