AI and Employee Benefits

Artificial intelligence (AI), which includes technology such as chat generative pre-trained transformer (ChatGPT), is an emerging tool that can be used in a variety of employee benefits and HR situations. AI can assist employers with compliance-related issues, streamline the administration of health and retirement plans, and enhance the overall employee experience. Resources below are provided to assist employers and plan sponsors with their employee benefits programs.

Webcasts

Blogs

Articles

A Cautious Approach to AI: Custom Software for Multiemployer Benefit Funds (Benefits Magazine, May/June 2026) 

Advances in artificial intelligence (AI) can make it faster and more affordable for multiemployer benefit funds to create custom administration software. What should multiemployer fund administrators consider when using AI for projects?  Think beyond current systems used, maintain control through the design process, prioritize security and privacy, and plan for the long term. 

Managing AI Fraud Risks: Fiduciary Duties for Pension and Benefits Leaders—Part 1 (Plans & Trusts, March/April 2026) 

AI is already emerging in the fraud landscape, affecting pension and benefits plans, with its role expected to expand in the near future. How does AI fraud show up around pension plans and other benefit plans? Regulators have been warning about fraudsters impersonating registered firms using professional-looking websites and social media accounts. Fraudsters now use large language models (Claude and ChatGPT) to create emails and messages that are free of the spelling and grammar mistakes. And, many plans rely on vendor systems that flag unusual transactions using AI assisted tools. 

AI and the Future of Leave Management (Benefits Magazine, November/December 2025)

Employee leave has been one of the most complex areas of human resources and employee benefits for decades. AI is starting to redesign how employers navigate their legal obligations and coordinate applicable laws with their own company-provided leave benefits. What can AI do in the leave management process? Utilizing AI within leave management has the potential to reduce administrative and repetitive tasks, ensure prompt claim processing and help employees better understand their specific situation and options. 

Understanding the Legal Considerations of Artificial Intelligence (Plans & Trusts, September/October 2025)

As the integration of artificial intelligence becomes increasingly widespread, its potential to transform workplaces is growing, along with the risks. How can AI support pension and benefit plan administration? Streamlining the member onboarding experience through the collection of data, membership engagement and communication via chatbots and dashboards, identification of fraudulent activity (including identity theft and impersonation), improving trustee productivity through AI tools that can take minutes of meetings and perform automated reporting to respond to specific queries.

Securing Member Data With the Help of AI (Benefits Magazine, July/August 2025)

The increase in the number and sophistication of cyberattacks has made it increasingly difficult to protect employee benefit plan member data. Employee benefit plans have a responsibility to protect plan member data but also need to find ways to make it convenient for members to access benefit services. How can plan sponsors use AI authentication systems to manage data? Ensure that systems have strong encryption protocols and secure storage practices for member data, confirm that systems adhere health care security like HIPAA, and inform plan members of how the plan will collect, use and retain their personal information.

More articles available in Benefits Knowledge Center

Quick Links

• Open Enrollment Meets AI: What’s Your Responsibility? [Workspan Daily]
  
• Prime Minister Carney launches AI for All: Canada’s new national artificial intelligence strategy [Prime Minister of Canada]
• Employers set to rapidly expand AI use in health and benefits, but execution gaps remain, WTW survey finds [WTW]
• 4 ways insurers are betting big on AI [Becker's Payer Issues]
  
• Why Oversight of Vendors’ AI Use Is a Governance Essential [Segal]
• How Your PBM’s AI Use Can Impact Your Health Plan: Key Rewards, Risks, and Practical Tips for Employers [Fisher Phillips]
• Cybersecurity in the Age of AI: Best Practices for Employee Benefits Administration [Foley & Lardner]
• Employers say AI makes workers faster — but it’s also creating ‘friction or mistrust,’ report finds [CNBC]
• US Department of Labor releases AI literacy framework providing foundational content areas, delivery principles to guide nationwide efforts [U.S. Department of Labor]
• AI powering Canadian employers’ confidence in 2026 [HR Director]
• 2026 Imperative: Win employee trust or risk stalling AI adoption [HR Executive]
• 8 in 10 Canadian business leaders say 'keeping human in the loop' important when using AI [HR Director]
• AI supporting, but not replacing, pension, benefits teams [Benefits Canada]
• AI in benefits administration: Opportunities and oversight [Nixon Peabody]
• AI in Job Postings: What Employers in Canada Need to Know [Ogletree Deakins]
  
• Artificial Intelligence in the Health and Welfare Space: Opportunities and Considerations for Employers [Maynard Nexson]
• Technology and AI adoption on the rise: Almost half of Multinational Companies plan to expand use in Benefits Management [WTW]
  
• Considerations for Artificial Intelligence Policies in the Workplace [Littler]
• 2 in 5 Canadian workers feel pressured to adopt AI for job [HR Director]
  
• Most job seekers say they’re ‘uncomfortable’ with employers using AI for resume review, decision-making [HR Dive]
• New Artificial Intelligence (AI) Regulations and Potential Fiduciary Implications [Foley & Lardner]
  
• 5 things to consider when evaluating a benefits AI vendor [Health Equity]
  

Additional Resources

• Legislative Tracker (U.S.)
• Regulatory Updates (U.S. and Canada)
• Canadian Legislative Scorecard
• Sample Documents (U.S. and Canada)